Gel-NYC Cream Grey Floss

Delivery & Returns

Worldwide Delivery – Always Free

We’re proud to offer free worldwide shipping on all orders — no minimum purchase, no hidden fees.

Once your order is confirmed, we begin preparing it immediately to ensure a fast and smooth shipping experience. Delivery times typically range between 3 to 10 business days, depending on your location.

You’ll receive a tracking link by email as soon as your package is shipped, so you can follow its journey right to your door.

Returns Made Easy

We want you to love every item you receive — but if for any reason you're not completely satisfied, we’ve made returns simple and worry-free.

• You have up to 30 days from the delivery date to return your item(s).
• A return request must be submitted within 14 days of receiving your order.
• We cover all return shipping costs, so you don’t have to pay anything to send the product back.

Once your return is received and inspected, we’ll process your refund or exchange as quickly as possible.

To Request a Return

• Contact our support team within 14 days of delivery via email or our return form.
• We’ll provide a prepaid return label and guide you through the steps.
• Package your item(s) securely and drop them off at the nearest postal location.
• Your refund will be processed once we receive and verify the return.

❗Please Note

• Items must be unused and in original condition with all packaging and tags.
• Refunds are issued to the original payment method.
• Some exclusions may apply to personalized or limited edition items.

If you have any questions, our customer support team is here to help. We're committed to making your shopping experience as enjoyable — and risk-free — as possible.